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Confidentiality

Your privacy is very important. All information shared during counselling will be treated as confidential, except in the following circumstances:

  • If there is a risk of serious harm to yourself or another person
  • If there are concerns regarding the safety or wellbeing of a child or vulnerable person (mandatory reporting obligations)
  • If records are subpoenaed by a court of law
  • If you provide written consent for information to be shared

Privacy and Personal Information

Your personal information will be collected and stored in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. All records are stored securely and access is restricted.

Sessions

Sessions are typically held weekly and run for 50 minutes, unless otherwise agreed.

Fees and Payment

The standard fee is $125 per session ($110 concession, where applicable). Payment is required at the end of each session via EFTPOS or bank transfer, unless otherwise arranged.

Cancellations and Missed Appointments

If you need to cancel or reschedule, please provide at least 24 hours’ notice.

  • Less than 24 hours’ notice: full session fee applies
  • Non-attendance without notice: full session fee applies

Record Keeping

Brief notes are kept following each session to support continuity of care. These records are stored securely and you may request access to your records at any time.

Records are retained for a minimum of 7 years from your last session (or longer if required by law).

Contact Between Sessions

Phone and email contact is limited to administrative purposes (e.g., appointment scheduling). Counselling is not typically provided via phone or email unless previously arranged.

If you are experiencing a crisis, please contact:

  • Emergency Services: 000
  • Lifeline: 13 11 14
  • Mental Health Triage: 1300 555 788

Ending Counselling

You are free to end counselling at any time. If possible, I encourage you to provide at least 48 hours’ notice.

If I believe counselling is no longer appropriate, I will discuss this with you and may recommend alternative support or referral options.